Meet the Team

I have been a part of Frenkel Topping for 28 years having joined as a director in 1991. I am currently chief executive officer for the company, and my main role is managing the strategy of the group and the innovation, development and profile of the business.

The most rewarding part about working at Frenkel Topping for me is being able to both help our clients and build strong relationships with the staff.

My brother broke his back falling out of a window at university in 1986, when he was only 18. He has been paralysed from the waist down ever since. To this day my mum cannot look at a photograph of Andy pre-accident. This has given me a good insight into the effect a catastrophic injury can have on an individual and their family. This gave me the drive to make sure Frenkel Topping delivers the best, most transparent service possible to our clients.

I joined Frenkel Topping in 2010 and have since risen through the ranks to my current position as group chief operating officer and managing director for Frenkel Topping Limited.

Additionally, I am head of the company’s litigation support team and am the company’s lead expert for periodical payments/structured settlements, with industry-wide recognition.

I hold a degree in mathematics and accounting, am authorised and regulated by the Financial Conduct Authority and currently hold the Statement of Professional Standing issued by the London Institute of Banking & Finance. I have also studied and successfully qualified in the investment advice certificates and have a great understanding of holistic financial planning.

I have worked in the financial services industry since 1996. I began my career at Nelson’s Money Managers before joining Barclay’s Financial Management in 1998. Immediately prior to joining FT I was managing director of my own IFA firm, which I ran successfully for several years.

I am married with a soon to be teenage daughter. I enjoy playing competitive golf and cooking.

I was previously Group Financial Controller for the group since May 2009 and joined the Board of the Company as Chief Financial Officer in March 2020.  I qualified as a Chartered Management Accountant in 2010 and, prior to joining Frenkel Topping, I was a Financial Reporting Accountant at Carillion Utility Services and worked in various finance functions at Bupa.

I joined Frenkel Topping as Group Director of Business Development in March 2021, following 14+ years in the legal industry.

I am responsible for the Business Development team, where I oversee the development of the Frenkel Topping Group and each of the its individual brands. Day to day, I review and implement strategic opportunities at group level, presenting to the board and then assisting the team in executing development operations.

My background includes experience in all types of litigation funding, insurance products and specific scheme building, with a particularly strong skillset in the PI/CN market.

The range of businesses within the Frenkel Topping Group gives a variety of opportunities to work with. I relish the challenge of growing the businesses and working with the team and consultants to provide a platinum service to our clients.

The Frenkel Topping Group is a hugely successful business with great growth potential and reputation, as well as a fantastic team. I was particularly drawn to the Group by their genuine concern for clients – always putting the end client at the forefront of everything they do. I was delighted to be asked to join the team.

In my spare time, I’m a keen golfer, I still play hockey at a reasonable level and I enjoy watching most sports. I have started running frequently and have a marathon to complete later this year! I like to travel and experience nice food with the wife and am also a proud father.

I joined Frenkel Topping in February 2016 to manage the welfare benefits and personal injury trust team. The welfare benefits team  provides specialist welfare benefit advice and assistance in respect of benefits a client may qualify for but not yet claimed. Benefits is such a complex area which can lead to millions of pounds going unclaimed. My team also assisted clients and solicitors to ascertain the benefits of a personal injury trust in each individual circumstance and, if needed, assist in setting up the trust from start to finish, providing a complete trust service to our clients and solicitors.

In November 2017 I was appointed to the position of operations manager, responsible for leading a number of core service areas within the business, working in partnership with the directors and senior management team to ensure the smooth running of the organisation and to support in the delivery of the business objectives. Most recently I have been appointed director of HR, responsible for activities spanning a wide variety of core functions.

I feel very privileged to be part of a team that has the customers at the heart of everything it does. In  my spare time I enjoy running and have completed five 10k runs and two half marathons for charities.

I have had the pleasure of working at Frenkel Topping for over 20 years, during which time I have held many roles across the company. This experience has enabled me to gain a considerable understanding of our unique clients’ needs and objectives, which is invaluable to my current role.  My team is responsible for providing comprehensive information to the Investment Committee, of which I am a member, to allow the committee to design, maintain and fully monitor the structure of the group’s centralised investment proposition. This involves producing detailed research on investment solutions, platforms, tax wrappers etc, in order to ensure that we believe that all solutions are the most suitable for our clients.

I have worked with Frenkel Topping as group director of compliance since 2009, and am responsible for developing and maintaining robust systems and controls in order to ensure that key risks are managed within the Frenkel Topping Group.

I am registered with the FCA as the SMF 16 and SMF 17, compliance and money laundering reporting officer functions and liaise with the regulator, having oversight of both advice, regulatory support and training, and competence operations. Having previous experience as an IFA, I’ve also had many years of financial services experience.

I enjoy the innovative style of Frenkel Topping which provides dynamic insights beyond the normal everyday tasks of compliance. My role of managing risk extends to personal life too – whereby I managed to land on the runway when making a parachute jump- avoiding the landing of an incoming glider!

I joined the business at the start of March 2021 as a Commercial Team Executive and was promoted to Client Experience Manager in November 2022.

My role is to support Clients both lay and professional from the moment they engage with us, until their case has settled and beyond life after settlement. I also support our staff to make sure they have everything they need to be able to give an impeccable service no matter what. Looking into all parts of the business processes and workflows.

I began my career in the property industry in sales. lettings and marketing which has given me over a decade’s worth of customer service experience. Following having two boys I worked within the education sector for 6 years. This allowed me to engage with a very different audience in preschool and early years.

My eldest son developed Type 1 Diabetes in 2013 which has given me further insight into having to live life around health issues, getting to appointments, understanding what you are being told by consultants and the worry of juggling all of this around everyday life.

That is why I love working at Frenkel Topping because they are passionate about the people they look after and the people that work within the company. It is like working for a big family, everyone looks out for each other, and nothing is too much trouble if you are in need of help and advice.

I have a natural caring, empathetic personality and if I can bring that into my workplace, I feel I am adding to my community.

I joined FTL as an admin assistant in February 2012 and took on my current Manager role in January 2020.

A typical day involves ensuring that the various requests placed upon the FS team are picked up and dealt with in a timely fashion, as well as using my knowledge and experience to be a point of reference for the team. I also train the team on all aspects of the role to make sure that we have as wide a knowledge base as possible.

After 12 years in business banking with Barclays I took voluntary redundancy and was made aware of an opportunity at FTL by my colleague James Bunby. I entered the business as an administrator, then progressed to senior administrator, team leader and manager, and following the 2020 restructure I was given the FS Manager role.

As soon as I researched what FTL was, I really wanted to join as I saw it as a great way of furthering my career whilst helping vulnerable clients and their families. We have a good group of people that see the bigger picture. We are aware that providing the services we do might seem simple or mundane to us at times, but to a client it could mean we have assisted with a huge change to their lives. I think that we should always try to remember that.

I joined Frenkel Topping in 2013 as a post-settlement administrator, progressing to my current role in February 2020.

My main role is to supervise the team and the workload of administrators and client services executives to ensure the smooth day-to-day running of the department. I ensure all work is allocated, any problems or issues are dealt with, and training and guidance is given.

I have worked in financial services since 2003, and hold a CISI Introduction to Financial services Level 1 qualification.

I wanted to continue my career in financial services after moving back to Manchester. On researching Frenkel Topping’s work and client base, it really stood out from other IFAs. In my own work here I genuinely feel that I am making a difference and helping to provide financial security to the clients we provide a service for.

I joined Frenkel Topping as a graduate in September 2019 as a member of the Expert Witness team. This followed me completing a Law Degree from The University of Liverpool which is particularly relevant to the Expert Witness Team as I studied civil litigation, which helps me to understand the legal aspect of the cases we handle.

Following the completion of my graduate scheme and achieving a Level 4 Diploma in Regulated Financial Planning I was promoted to Expert Witness Specialist. Whilst working in this position it was my responsibility to train team members and continually carry out research into aspects relevant to our reports, alongside dealing with the most complex reports we are instructed on. The Expert Witness team works on the pre-litigation side of a client’s personal injury claim, and which assists with writing reports alongside our Expert Witness consultants to quantify a client’s loss in relation to Loss of Earnings, Loss of Dependency and Loss of Pension, along with providing Periodical Payment Order and Structured Settlement reports.

In July 2023, I was promoted to Expert Witness Team Manager. As team manager, I ensure the daily functioning of both the Expert Witness team and the relevant consultants. I also ensure the Expert Witness team continues to use the most up-to-date data and processes to stay at the top of the industry.

I was attracted to working for Frenkel Topping as a close family friend of mine has cerebral palsy; Therefore, I have always seen the difficulties a disability can cause for an individual and their family. Consequently, it means a lot to me that the work we do at Frenkel Topping can help our clients’ lives be a little bit easier and of much better quality.

I joined Frenkel Topping in 2012, and work in the personal injury trusts team where we are the first port of call for clients where any award of damages (whether an interim payment or final settlement) may mean that entitlement to state funding for welfare benefits or community care is affected. We advise and assist clients in the protection of their existing or future entitlement to state funding.

I graduated in accounting and finance from Manchester University.

I enjoy the variety each day brings and the satisfaction it gives when I advise clients and they appreciate our assistance.

I am a welfare benefits specialist providing expert advice and guidance on a range of issues including disability and sickness benefits, Universal Credit, personal injury payments, benefits for people from abroad, tax credits, support with housing costs, and benefits for people receiving care services.

I joined Frenkel Topping in May 2016 as a Welfare Benefits Caseworker, before taking the role of Welfare Benefits Manager in September 2020. As manager, I am responsible for ensuring the smooth running of the team in line with the aims of the business.

My role includes supporting the development of the team whilst ensuring an excellent quality of service for our clients. I am responsible for preparing and delivering up to date training sessions for solicitors and other professionals, completing financial assessments to ensure income maximisation and providing a full casework service. This includes supporting clients in the benefit application process, preparing mandatory reconsiderations, and representing clients at appeal tribunal. I also prepare reports regarding entitlement for clients who lack capacity, ensuring that their Court of Protection appointed Deputies meet their requirements as set by the Office of Public Guardian.

After graduating from Durham University, I began my career in a busy Local Authority welfare rights team, providing advice to families in hardship throughout the city. I also managed a regular advice surgery at a Chinese community centre and spent time as an officer on the Local Authority’s emergency assistance scheme, providing aid to residents applying for urgent help. I have experience of completing financial assessments for clients receiving care and support services. Following university, I achieved an NVQ Level 4 in Advice and Guidance.

With the introduction of welfare reform, the benefit system has become increasingly complex, and many people are at risk of financial hardship due to the changes implemented. It is so important for me to feel that I am making a contribution to improving the lives of others, and working at Frenkel Topping allows me to do that in a practical way.

I joined FT in August 2014 as a consultant on the client review team. In March 2020 I was appointed to my current role as senior consultant on the team. This sees me completing reviews with clients to ensure that their investments remain suitable. This enables them to focus on living their best lives without having to worry about their finances. I also support the other five review team consultants.

After working for a number of years in financial services and helping people manage their wealth, I welcomed the opportunity to use these skills in an environment where getting this right on a daily basis makes a significant difference to our clients.

The business has grown significantly over the last nine years I have been at FT, but it still has that caring family ethos where your views and suggestions are taken seriously, and you can go and have a chat with the executive team.

By helping clients with their money, benefit enquires, Court of Protection concerns and Office of Public Guardian queries I feel I make a real difference to their lives, allowing them to focus on the challenges of daily life and living the best life they can. The support I provide in helping manage and solve their financial challenges takes these burdens away so they can get on with living.

I first joined Frenkel Topping as a consultant in May 2016, progressing to senior consultant in December 2017. I specialise in the fields of personal injury and clinical negligence.

My main day-to-day responsibilities include helping clients who have received life-changing awards to manage and plan for their future needs and acting as an expert witness pre/during litigation to assist solicitors with their financial reports.

Prior to joining Frenkel Topping I worked as a financial adviser for two of the UK’s largest high street banks – RBS and Barclays.

I was attracted to Frenkel Topping as it is a market leader in the personal injury and medical negligence sector. It is a nationwide business with strong values around the long-term needs of clients, but also from an employee perspective is passionate about the people who work within the business. I was also impressed by the charitable foundation, which helps clients who suffer serious injury regardless of the presence of a claim to litigate.

When I joined the company, I hoped to be able to use my expertise to help vulnerable people after life-changing events. It’s important to me to be able to provide them with the peace of mind that all their needs can be met once a tailored financial plan is in place.

My own grandad suffered from mesothelioma following negligence at work, and myself and my uncle were successful in pursuing a claim that assisted with his care in his final years. The financial security that was provided for our family gives me first-hand experience of understanding the importance of carefully considering, and looking after, any financial settlement.

I joined Frenkel Topping as a consultant in February 2015, progressing to my current position of Client Director in May 2023.

I am a chartered financial planner with over 20 years’ experience, and in my current role I act primarily as both an expert witness and a specialist financial adviser.

My work varies from offering simple guidance and support to clients through to complex calculations and providing in-depth financial advice. I pride myself on my ability to provide uniquely tailored financial planning to the individual needs of each client, depending on their financial sophistication and the nature and severity of their injuries or vulnerability. I am also fluent in Welsh and can offer these services bilingually.

I graduated from the University of Wales with an Honours Degree in Mathematics, Operational Research and Statistics, and have worked in the financial sector since my graduation. I hold chartered status in financial planning and am currently studying to becoming a Fellow of the Financial Institute, with only one exam remaining to complete the fellowship.

At Frenkel Topping, I am able to advise some of the most vulnerable people in the UK, their families and legal advisers. I am passionate about providing a high level of detail and service to clients and their families at a time when they really need it. The unsettling and daunting time both pre- and post-settlement can create all sorts of emotions, financial planning needs and concerns. I feel very lucky to be able to help and can honestly say that I love the work I do.

I have family members with different disabilities and have seen first-hand the effect this can have on family life and individuals. Both my own and Frenkel Topping’s commitment is to be there every step of the way, providing specialist expert witness, financial planning and wealth management solutions to clients and their families, not only for today but also for the future.

Louise graduated from the University of Bolton with an Honours Degree in Accountancy & Law and went on to start a career in Finance. She has held Chartered status in financial planning since 2013. Louise specialises in the investment and protection of catastrophic damages awards and have been involved in many cases from a financial planning perspective. She is an expert witness for Periodical Payment Orders and Pension & Income Losses. Louise joined Frenkel Topping as client Director in May 2023 having spent the last 7 years working with clients who have suffered a catastrophic injuries and life changing events. She is a member of the Chartered Insurance Institute and the Court of Protection Practitioners Association.

I joined the Frenkel Topping Group in December 2021 following over 10 years of marketing and business development with the legal industry.

My previous career in costs recovery services has given me a unique insight into the workings of legal practices. During this time I have successfully identified, developed and managed opportunities within the personal injury, clinical negligence and court of protection market.

I was proud to be joining FTG at an exciting time for the group, the opportunities available to progress in my career and to broaden my horizons within the legal services sector. Professionally I was impressed with The Frenkel Topping Charitable Foundation which is a saving grace for individuals and their families who have experienced life-changing injury or clinical negligence but were unable to secure financial support following the incident.

I enjoy being part of a team who are renowned for their expertise and knowledge but also their empathy and compassion to help people who are experiencing a difficult time in their lives. I’m grateful to be involved in a company whose values are reflected throughout the group supporting lawyers and their clients throughout the litigation journey.

Bio coming soon

I joined Frenkel Topping in August 2017, after completing a placement year in 2015 whilst studying at University for my BA (Hons) in Business and Financial Management.

I started on the graduate scheme in September 2017, rotating around every department within the business. Business Development resonated with me, so I settled in this department in August 2019.

Day-to-day I identify and develop new business opportunities and from there, ensure that I work hard to establish and retain strong and lasting business relationships. I support consultants with training at various firms also signposting all our group services which support clients in all areas of their journey through personal or medical negligence claims following life changing events.