Frenkel Topping is an independent financial adviser specialising in providing advice and expert services to those seeking damages for personal injury and medical negligence. For more than 30 years we have worked with people who’ve suffered life-changing injury or illness and are trying to rebuild their lives in the most challenging of circumstances. Often after an injury, a person is unable to work and it can be some time until a case is settled, leaving them financially vulnerable for potentially long periods of time.
We are proud of our reputation for delivering the highest levels of service, expertise and advice to clients and are keen to attract talented people who share this approach and wish to develop their career with us.
Purpose
Working through the challenges that a life changing injury creates is incredibly hard. Add to that the worry of how to pay for the bare essentials when you’re unable to work and the stress can be immense.
Welfare benefits provides a lifeline to people in that position, but an estimated £23 billion worth of welfare benefits goes unclaimed in the UK each year. Our Welfare Benefits Team works to identify unclaimed benefits and makes sure our clients are not missing out on money that they are rightfully entitled to. Last year, we helped to secure £2.7 million in additional benefits for our clients and we plan to grow on that year on year.
We are currently seeking a maternity leave replacement for a period of 12 months starting May 2025 for the position of Welfare Benefits Administrator.
The main purpose of this role is to provide comprehensive administrative support to the Welfare Benefits Team.
Key Responsibilities
- Responsibility for triaging new enquiries into the Welfare Benefits Team and adding on to client database, including awareness of urgent cases and special circumstances.
- Administration duties for the Welfare Benefits Team including but not limited to – case management of ongoing work, invoicing, tracking cases with DWP/Tribunal Service and other professional bodies, and providing updates to clients.
- Ongoing maintenance of client database to ensure it is accurate and up to date at all times.
- Supporting the Welfare Benefits Team to process completed cases.
- Assistance with incoming and outgoing post.
- Responding to general queries to team inbox.
- Speak to clients and their representative to understand their personal circumstances and financial situation.
- Maintain case records for the purpose of the continuity of casework, information retrieval and providing reports where required.
- To work as part of a team to ensure clients’ incomes are fully maximised.
- To deal sensitively and professionally with customers in a manner that recognises their needs.
- To identify in conjunction with the Welfare Benefits Manager opportunities for professional development.
- Contribute to set performance targets.
- Administration support for other teams to assist colleagues in busy periods.
Experience
- A minimum of one year recent experience in office administration.
- A willingness to undertake appropriate training.
- A knowledge of the welfare benefits system or a knowledge of working with vulnerable clients would be desirable.
Skills & Abilities
- Excellent interpersonal skills an ab ability to work sensitively with vulnerable clients, in particular clients who have sustained brain injuries, have cognitive difficulties, or complex needs.
- Excellent verbal and written communication skills.
- Excellent organisational skills and ability to prioritise a varied workload and meet deadlines.
- Proficiency in Microsoft Office and web-based applications.
- Ability to work effectively as part of a team and independently when needed.
Personal Qualities
- Display a high degree of self-motivation, enthusiasm, and a cooperative team spirit.
- Possess a flexible approach to work.
- A keen interest in the social welfare system.
- A desire to support vulnerable clients.
- Diplomatic and sensitive to client’s circumstances.
General Responsibilities
- This job description is current at the date shown, but in consultation with you, it is liable to variation by Management to reflect or anticipate changes in or to the job. It is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required.
- Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time, please refer to your Manager.
- Undertake all reasonable personal development actively designed to support you in your role.
And last but not least, what’s in it for you?
We are passionate about growth and aim to provide every employee with a clear development plan, with regular performance reviews that enable you to reach your career goals.
Fantastic benefits including but not limited to private healthcare, flexible working opportunities, cycle to work scheme, Employee Assistance Programme, cash back savings and discounts platform, free onsite parking, company events and enhanced family friendly policies.
About Frenkel Topping Group (FTG)
At FTG we believe in living our values everyday. We are committed to our values as set out below and if you share our value and passion and are looking for a rewarding career where you can make a difference, then we invite you to join our team.
- Give it heart – we’ve built an army of passionate and empathetic people who go the extra mile for their clients and team.
- Show resilience – as individuals and a team, we’re inspired by our clients who show resilience everyday. Our agility, our work ethic, and our appetite for problem solving means we always find a way.
- Make it easy – we’re pro-active and responsive and go above and beyond to make our client’s lives easier.
- Act with integrity – we do what we say we’ll do and we do it with great care and expertise. We are proud of our people and we honour the trust they put in us by delivering outstanding service and creating an amazing place to work.
- Respect – we treat our client and each other as individuals and we take the time to walk in that person’s shoes to understand how we can provide support.
- Think differently – we connect communities, champion collaboration in our industry and we’re big on learning and development. We’re big believers in nurturing grassroot talent.
FTG is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
FTG is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
Please submit your CV and cover letter to apply for this role.
