Frenkel Topping Limited is part of Frenkel Topping Group which includes Frenkel Topping Group Plc, Frenkel Topping Associates Limited (trading as Fletchers Financial Investment Solutions), Obiter Wealth Management Limited, ExpressFT Limited, HCC Investment Solutions Limited, Hudgells Financial Management Services Limited, Forth Associates Limited (trading as Forths Forensics and Equatas Accountants), Partners in Cost Limited and A & M Bacon Limited.
The Frenkel Topping privacy policy: This privacy notice explains how we use any personal information we collect about you.
We collect information about you when you engage us for financial planning advice, personal injury trust advice, welfare benefit review and investment management services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We will use your information collected from the website to personalise your repeat visits to the site.
Recording Phone Calls
We record and monitor our telephone communication to make sure we note your instructions accurately, to continually improve our services, and for security. Copies of our telephone recordings are available on request.
Phone call records are kept for a period of five years, and, where requested by the FCA, for a period of up to seven years.
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We will provide a copy of this Privacy Notice for them or, where appropriate, ask you to pass the privacy information to them.
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data, we would also be unable to fulfil our legal and regulatory obligations.
Where special category data is required, we will obtain your explicit consent in order to collect and process this information.
We collect information about you in order to provide you with the services for which you engage us.
If you agree, we may email you about other products or services that we think may be of interest to you.
If you agree, we will pass on your personal information to our group of companies so that they may offer you their products and services.
We will not share your information for marketing purposes with companies outside our group of companies without your permission.
In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy, or legal services as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data, we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.
Where it is necessary for your personal data to be forwarded to a third party, we will use appropriate security measures to protect your personal data in transit such as password protection and/or encryption of data.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.
We are also subject to regulatory requirements to retain your data for specified minimum periods. These are, generally:
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it is in our legitimate interests to do so. In accordance with our Professional Indemnity Insurance requirements, we will retain client records indefinitely.
You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details noted below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
We would like to send you information about our products and services and those of other companies in our group which may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.
We use cookies to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.allaboutcookies.org
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office,Telephone 0303 123 1113 (local rate).
We keep our privacy policy under regular review, and we will inform you of any changes when they occur. This privacy policy was last updated on 11/03/2021.
Please contact us if you have any questions about our privacy policy or information, we hold about you: by email at: denise.moore@frenkeltopping.co.uk or write to us at:
Frenkel House,Call us on: 0161 886 8000
Email: enquiries@frenkeltopping.co.uk
Or click below to use our contact form.